What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Download Bandwidth Limit Exceeded on files and images

    Asked by nePrecisionWelding on November 05, 2015 at 03:46 PM

    I'm getting "Bandwidth Limit Exceeded" messages...

    I have many files & images stored with my clients submissions. Sometimes these files are updated daily and they are also visible in email receipts. 


    Please remove this limitation from this account as it is essential to the way my clients work. They need access to their uploaded files without any limitations.


    We use Grid view reports and email extensively to manage hundreds of projects. Retrieval of these files must not be limited.

  • Profile Image
    JotForm Support

    Answered by jonathan on November 05, 2015 at 04:03 PM

    Please tell us the URL of your form and the submission files/images you were not able to download due to bandwidth limit.

    We will check the files for any issue that could be the reason you were not able to download them.

    We will wait for your response.