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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Zooming in and out in Ipad

    Asked by francoisesavoie on November 06, 2015 at 07:54 AM

    With an Ipad, a customer wants to complete one of our forms, is there a way to zoom in the form?

    ipad zoom zoom in zoom out mobile mobile responsive
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    JotForm Support

    Answered by Jan on November 06, 2015 at 10:09 AM

    For Ipad, you need to pinch out with two fingers to zoom in and pinch in with two fingers to zoom out.

    I would recommend you making the form mobile responsive so that your users doesn't need to zoom in or zoom out. Here's a guide on How to make Forms MobileResponsive.

    Let us know if you have any questions. Thank you.

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    Answered by francoisesavoie on November 06, 2015 at 10:16 AM

    Thank you for your response.  I did change the form to responsive mode (YES).

    For IPAD, pinching out or pinching in doesn't zoom in or out still  :(

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    JotForm Support

    Answered by KadeJM on November 06, 2015 at 12:30 PM

    I did some testing on my own iPad Device and I can confirm that the zoom is working since I can zoom out just not in very much at all.

    To my knowledge that this is actually due to the form being set as Mobile Responsive.

    And because of that it is basically setting your form to fit the size of the device accordingly.

    This is why the zoom doesn't work correctly once that is enabled since there is no need for it because it fits the device screen already.