What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I reset the Matrix Choices without Clearing the Entire Form?

    Asked by djpto on November 06, 2015 at 11:41 AM

    Hi, we have a form for our school lunch program.  https://form.jotform.com/52444801771959

    Is it possible to deselect an item once it is selected.  Right now if the user makes and incorrect selection.  They have to get out of the form and start over, in order for that selection to be removed.

     

    For example they select a line item for a date and then want it to be blank for that date.  Is that possible?

     

    Thanks

     

    Tina

    Page URL:
    https://form.jotform.com/52444801771959

    JotForm Selection selected select
  • Profile Image
    JotForm Support

    Answered by KadeJM on November 06, 2015 at 01:52 PM

    Ah, I believe you are referring to clearing out an option in the Matrix Field if that is correct?

    Unfortunately though, that's not possible with Radio Inputs because they are designed to only accept one immediate input value.

    However, you can easily resolve this issue by switching the Input Option to a Checkbox.

  • Profile Image

    Answered by djpto on November 18, 2015 at 11:45 AM
    If it is changed to a check box, can they select more than one?
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on November 18, 2015 at 12:44 PM

    Yes, switching your subscription to a checkbox would allow users to select multiple answers.

     

    Please see this Matrix Demo Comparison Form:

    https://form.jotform.com/53215393459965? 

     

     

    Or just take a look at my screenshot below as a visual example.