What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    overpaid on upgrade

    Asked by politiorkester on November 07, 2015 at 01:06 PM


    Dear Jotform


    Has upgraded my account odensepolitiorkester to day. Unfortunately, there has been an error.  There should only be upgraded 1 month, but instead there is upgraded for a for a full year. It´s a big mistake.


     I hope it can be corrected and I can get the money back.






    Mona Frederiksen


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    JotForm Support

    Answered by BDAVID on November 07, 2015 at 08:00 PM

    You did not upgrade your account odensepolitiorkester, the account that was upgraded was politiorkester, it's been upgraded for a Bronze yearly subscription, so I have change it to Bronze monthly subscription and refunded you the rest. 

    Let us know if you have more questions.