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  • Profile Image

    Why did I not receive "I have a new submissions" alert?

    Asked by Loverme on November 08, 2015 at 10:18 PM

    submissions go to JotForm database but nothing is sent to my email as an alert. Can you help explain how to correct/

    11-8-15 PM

    paull@rmfor2.com

    Submissions new submissions not receive receive
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 09, 2015 at 03:28 AM

    Hello Loverme,

    With which form you are having this issue with? I did check the notification email alert of your last edited form "Contact RMfor2" and did not find any issue with that. You have configured the email alert correctly and you should be receiving the submission emails without any problem. 

    I have sent a test submission in your form and upon checking our email logs, I found that submission email was sent successfully. Please check the log below:

    [2015-11-09 03:18:54] Submission #322866333881443757 Form #52927465322155 SENT to paull@rmfor2.com from noreply@jotform.com via AMAZONSES

    Please check the screenshot below:

     

    Can you please check your email account and see if you have received the submission email or not? You may also like to check your spam folder as well and see if the submission email ended up there.

    Do get back to us if you have not received the submission email. To ensure the delivery of emails, you may also like to white list of domain names as well. The following guide should help you grab the list of domain names which needs to be whitelisted:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Thank you!