Can deleted submissions be retrieved?

  • Profile Image
    Asked on November 09, 2015 at 07:20 AM

    I'm aware that the dialogue box states otherwise, but is there any means of retrieving files uploaded in submissions?


    In this instance, it looks like I accidentally deselected specific submissions right before clicking the 'delete' option, thus turning 'delete selected' to 'delete all'.


    Not much room for error!

  • Profile Image
    Answered on November 09, 2015 at 10:30 AM

    Unfortunately, it is not possible to recover deleted submissions. When trying to erase one submission you should have gotten a warning message indicating it cannot be undone:

    Also when someone tries to erase all submissions it asks for the account password - to make sure they are not erased by accident. (Once you delete a submission it is also deleted from our servers. It is not possible for them to be recovered).

    A workaround might be trying to check the email submissions if they are still available on your email, or if you previously downloaded a pdf/csv submission list.

    If you need more assistance let us know please.