What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    reply to submissions

    Asked by oakforestha on November 09, 2015 at 11:13 AM

    I need to send replies to my order submissions.  After sending a few, it is telling me that I reached my limit. 

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    JotForm Support

    Answered by Charlie on November 09, 2015 at 01:41 PM


    We do have limits in the email notifications that can be sent, this is because there are spammers that abuse this functionality.

    For Free plan it is limited to 20 emails per hour, for Paid plans, it is limited to 100 emails per hour, this include the notifications, autoresponders and the reply function in the submissions page. If you have multiple recipients then one recipient will be counted as one email.

    Let us know if this helps.