New condition wizard won't open when conditions button is clicked with one of my form

  • BorlandGroover
    Asked on November 10, 2015 at 11:04 AM

    When I click on conditions nothing happens - no information pulls up. I can't edit or delete. This is happening on different computers and all browsers. I have even clones the form and it happens in the clone -very time consuming and frustrating.

  • Elton Support Team Lead
    Replied on November 10, 2015 at 1:53 PM

    Our sincere apologies. 

    This might be due to the deleted fields in your conditions.

    New condition wizard wont open when conditions button is clicked with one of my form Image 1 Screenshot 30

    I suggest to use the OLD condition wizard for now so you can work on the conditions and edit/delete the conditions with deleted fields.

    To use the old condition wizard, simply append ?old on the URL while editing the form. Or you can use the following.

    https://www.jotform.com/?old

    I have also raised this to our developers for further investigation. I think this is an issue with the new wizard.

    New condition wizard wont open when conditions button is clicked with one of my form Image 2 Screenshot 41

    Please let us know should you need further assistance on this.

    Thanks!

  • ekrem
    Replied on November 30, 2015 at 3:39 AM

    I cannot reproduce this issue. If this happens again, please let us know.

    Regards,