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    New condition wizard won't open when conditions button is clicked with one of my form

    Asked by BorlandGroover on November 10, 2015 at 11:04 AM

    When I click on conditions nothing happens - no information pulls up. I can't edit or delete. This is happening on different computers and all browsers. I have even clones the form and it happens in the clone -very time consuming and frustrating.

    Page URL:

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    JotForm Support

    Answered by EltonCris on November 10, 2015 at 01:53 PM

    Our sincere apologies. 

    This might be due to the deleted fields in your conditions.

    I suggest to use the OLD condition wizard for now so you can work on the conditions and edit/delete the conditions with deleted fields.

    To use the old condition wizard, simply append ?old on the URL while editing the form. Or you can use the following.


    I have also raised this to our developers for further investigation. I think this is an issue with the new wizard.

    Please let us know should you need further assistance on this.


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    JotForm Support

    Answered by ekrem on November 30, 2015 at 03:39 AM

    I cannot reproduce this issue. If this happens again, please let us know.