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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is our submission information not in columns anymore?

    Asked by sitygrett on November 11, 2015 at 10:24 AM

    Users are able to enter their information correctly but when we receive the emailed form, it is no longer in two columns with the information clear. This began about two days ago. We initially thought that someone had submitted the form through their phone and that was why the information was jumbled but all of them have been received that way this week. The form is fine, the email that we receive is not.

    Page URL:
    http://form.jotform.us/form/23535060250139

    information in two columns all and email
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 11, 2015 at 12:54 PM

    I have cloned your form and submitted my cloned form. Email Notification that I got looks like this. 

    I have also checked our email log and all of your email notifications looks like this.

    Can you please provide us a screenshot of how your email Notification looks like? 

    Looking forward to your reply.

  • Profile Image

    Answered by sitygrett on November 11, 2015 at 02:29 PM

    This is how it comes through to our email. Of course the information has been changed but this is the format.

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    JotForm Support

    Answered by BJoanna on November 11, 2015 at 02:53 PM

    From screenshot you provided I see that this is not direct message (Notification) it is forwarded mail from someone who got original Notification. 

    When form is forwarded it is possible that email will lose formatting. It also depends of email client that you are using. 

    I have also checked your email history and I am seeing that the email was sent out with the original formatting.

    Some email clients are blocking images inside of emails, maybe there are some additional blocking settings that you can check. Do you know if you have maybe changed some settings inside of your email client?

    Looking forward to your reply.

  • Profile Image

    Answered by sitygrett on November 11, 2015 at 04:04 PM

    This is exactly how it looks when it comes into the original email address too. I will check the email settings but it has never been an issue until this week. All notifications have always been forwarded to other email addresses within our office and there has never been a change in formatting. Thanks for your help.

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 11, 2015 at 04:31 PM

    Please check your email settings and inform us you where able to find route cause.

    We'll wait your updates.