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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    OpenCRM integration is not working in the form after moving to forms/data to EU DataCenter

    Asked by BreathworksUK on November 12, 2015 at 06:07 AM

    Hi

    Since I transferred our forms/data to europe our connection with our OpenCRM database which drives a link to a payment page has stopped working.  Can you help us to resolve this? I don't know if its connected but I transferred on Tuesday and we haven't received any payments since so it sounds like it!

     

    Thanks

    Helen

    EU datacenter OpenCRM integration data transfer
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    JotForm Support

    Answered by BDAVID on November 12, 2015 at 11:23 AM

    What is the form in question? Which technique are you using to send your submissions data to your OpenCRM database? 

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    Answered by BreathworksUK on November 12, 2015 at 11:42 AM

    It is all of our forms. I will ask our support team at OpenCRM to contact you with regards the process they are using to integrate.

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    Answered by BreathworksUK on November 13, 2015 at 06:07 AM

    As I say, it is affecting all of our forms.  

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    JotForm Support

    Answered by Welvin on November 13, 2015 at 08:15 AM

    Please get back to us with information on how the integration worked in your form. Your form is not connected to Webhook and Send Post is disabled in the form so I think you're using a different way to connect Jotform with OpenCRM.

    If you can delete the current integration, please do so and integrate it again while connecting using our eu.jotform.com domain. I think that will help. 

    Thank you.

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    JotForm Support

    Answered by Welvin on November 13, 2015 at 08:26 AM

    I think you're doing it through Send Post Method. I see you have this method in other forms. Send Post then redirect to Custom PHP page for the payment. 

    Since you are now into our EU DataCenter, you will have to use our domain eu.jotform.com in your forms as will as to your custom PHP page (if you're using the domain there). If you are using https://www.jotform.com, you should change it to https://eu.jotform.com.

    Thank you.

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    Answered by BreathworksUK on November 17, 2015 at 06:12 AM

    I believe that this is the same problem as:

    http://www.jotform.com/answers/703300-Urgent-Form-Redirect-Not-Working/?entrymessage=10732640770

    Please feel free to merge the two tickets.

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    JotForm Support

    Answered by kenneth on November 17, 2015 at 07:49 AM

    Hi, it has the same issue from this thread. Please visit the link for more info. But to simply solve this problem. If you're using the API and have proper access to the source code. Use the proper endpoint for EU server request.

    Before doing anything to the code. Make sure you have the latest JotForm PHP SDK from https://github.com/jotform/jotform-api-php. Here's a ZIP and Tarball version.

    To change the API endpoint on the fly here is a sample code on PHP.

      $jotform = new JotForm($apikey);
      $jotform->baseURL = "https://eu-api.jotform.com";
      // continue your code here

    Try that and let us know if it works for you.

    Regards,
    Kenneth