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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am getting the over quota message - AGAIN!!!!!!!!

    Asked by IceDragonsOps on November 12, 2015 at 08:28 PM

    message Getting
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    Answered by Sammy on November 13, 2015 at 01:54 AM

    I have checked your account IceDragonsOps and it has not exceeded any quota, in fact there are no forms under the account.

    Is it possible that you are  sub-suer for another account reporting the over quota message?

    You can also provide us with a link to a form you can access so we can check.

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    Answered by IceDragonsOps on November 13, 2015 at 02:45 AM
    https://form.jotform.co/53132362476857
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    Answered by Sammy on November 13, 2015 at 04:07 AM

    Thank you for the additional info.

    I checked the account linked to the form and it is IceDragons which is a free account, you have currently exceeded the free 12 payments quota for free accounts hence messages.

    The other account IceDragonsOps is on he Bronze subscription, please let us know if you want to move the forms to this paid account or the upgrade was done on the wrong account.

     

    If the upgrade was on the wrong account, we can do a refund then you can pay for the correct one.

     

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    Answered by IceDragonsOps on November 13, 2015 at 06:45 AM
    All the accounts should be linked. Icedragonsops, icedragonsexec and icedragons. How can these be linked again?
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    JotForm Support

    Answered by mert on November 13, 2015 at 09:17 AM

    Hi,

    To solve this problem, we can move that form to one of your paid accounts, then you can simply share that form with your other accounts, so all of your accounts will be connected again.

    Please, reply this thread with your request. I'm waiting for your answer.

     

    Thanks.

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    Answered by IceDragonsOps on November 13, 2015 at 03:45 PM
    Please move the all forms on icedragons to icedragonsops please. I'm not sure how to link the accounts.

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    JotForm Support

    Answered by jonathan on November 13, 2015 at 03:50 PM

    We will resolve the next request on a separate thread here http://www.jotform.com/answers/704542

    Thanks.