What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by rjmadsen13 on November 13, 2015 at 03:06 AM
    My Email notifications are going to my default email for my account not the email address I'm setting up in the notifier page. Any Email I enter in notifier does not work the notification just goes to my default every time.
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    JotForm Support

    Answered by BJoanna on November 13, 2015 at 03:18 AM

    Are trying to test the email alerts using "Test Email" button? If so please note that this will always send the email notification to the email address associated with the one on your JotForm profile. 

    Inside of this guide you can find How to properly Change and Test a New Email Recipient Address.

    If you still have difficulties to send Notification to email address that is different that your account email address, please provide us ID of the form you are working on so that we can inspect your Notification settings.


    Hope this will help. Let us know if you need further assistance.

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    Answered by rjmadsen13 on November 15, 2015 at 01:46 PM
    Thanks so much for the information. That is the way I was doing the
    test. Good to know how this works.
    Have a great day!
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    JotForm Support

    Answered by jonathan on November 15, 2015 at 03:23 PM

    On behalf of our colleague  BJoanna, you are quite welcome :)

    Feel free to contact us again anytime for any assistance you need on JotForm.