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    Submission Email to a different email address?

    Asked by Deeper on November 13, 2015 at 12:09 PM

    Hello JotForm,

    I got my form to send a confirmation email to the person who did the form, but now it has stopped sending confirmation emails to the work email so that we know a new submission has come in. 

    The form is GCC Registration and it should also be sending an email to gcc@prairie.edu along with sending it to the person signing up.

    Please advise,

     

    Thanks,

    Kaitlynn

    Page URL:
    https://form.jotform.com/53125857634965

    different submission email different email email
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    JotForm Support

    Answered by ashwin_d on November 13, 2015 at 01:34 PM

    Hello Kaitlynn,

    I did check your form and did not find any issue with that. I did send a test submission and I did receive the auto responder notification successfully. Please check the screenshot below:

    I also checked our email logs and the submission was sent successfully. Please check the log below:

    [2015-11-13 13:25:02] Submission #323248301522546111 Form #53125857634965 SENT to gcc@prairie.edu from noreply@jotform.com via AMAZONSES

    Please check your spam folder and see if the emails ended up there. You may also like to speak to your email service provider and ask them to whitelist our domain names to ensure the delivery of emails. The following guide should help you grab the list of domain names which needs to be whitelisted: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Alternatively, you can send submission emails form your own email address. You will have to add a custom sender email in your account. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Do get back to us if the issue persists.

    Thank you!