Cannot Drag and Drop Paypal Tool using the Form Builder

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    Asked on November 14, 2015 at 01:40 AM

    Dear sir/madam,

    I am writing to inquiry a method to add a Paypal button on form. This is the form I created and being accepted in my Paypal account yesterday .

    In the reason to renew the properties. Suddenly, the Paypal button is disappeared. I tried to drag it again and again but it is still does not work. Today I try to make a new blank form and drag a new Paypal button. The system shows me a pop-up which is not able to get the Paypal Integration on the new form.

    Fig.1: Drag Paypal button and caused an error.

    Fig.2: Even clone a form or create a new form after deleted the old form. The problem is still there. 


    I will launch the website within a few days that I am very worry about it. Would you like to give me any information to solve this  problem?

    Thank you.

    Your Faithfully,




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    Answered on November 14, 2015 at 06:41 PM

    I was able to reproduce the issue as well.

    But I found that it only affect specifically to your jotform only.

    The other form doesn't have the same issue.

    I have submitted a bug ticket report to our next level support to check on the problem of the specific form.

    For now, I suggest you use the working form to add Paypal payment, or you can also clone/copy the working form.

    We will notify you here once we have update on the status of the ticket.

    Please let us know if there is more we can help you with.