What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a recovery or backup file?

    Asked by Bluesailor on November 14, 2015 at 03:56 PM

    I need to correct a major error that was my doing. I lost months of data if I can't recover..

    backup file restore recover file deleted
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    JotForm Support

    Answered by Kevin_G on November 14, 2015 at 10:03 PM

    Hi,

    Thank you for contacting us.

    If you are trying to restore your Form to a previous version , you can do it following these steps : 

    1. Click on the Form you want to resotre, then click on More and click on Revision History.

    2. You will be able to restore your form to a previous version : 

    Now, if you want to restore deleted submissions, unfortunately, that is not possible, once you delete the submissions it are deleted from our servers.

    Let us know if that helps.

    Thanks.

  • Profile Image

    Answered by Ray Melninkaitis  on November 15, 2015 at 11:12 AM

    I cannot recover the form but I made the changes that I wanted. When I added the StreetsSmarty widget it erased most of the information I had on the previous submissions. This is what it looks like now:

     

  • Profile Image

    Answered by Ray Melninkaitis on November 15, 2015 at 11:20 AM

    This is what it looks like now. What really hurts is the loss of the email addresses and names. I do have a CSV file of most of these submissions but I don't know how or if I can merge them and recover that so I can ask them to resubmit their forms. I certainly can't call over 1000 people. Is there a way out? Your help is appreciated.

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    JotForm Support

    Answered by jonathan on November 15, 2015 at 02:28 PM

    I checked the revision history log of your jotform http://www.jotform.us/form/40732840361146  

    and I was able to trace a log wherein you have deleted 'Address' Widget on the form.

    user guide: -How-to-View-Form-Revision-History

     

    when the widget was deleted, the associated submission data were all deleted also. Simply adding back the widget will not restore the deleted submission data. 

    We do not have recovery option for delete submission data. 

    The most you can use is the sent Email data you have. 

    Or you can use the email history logs to review previous submission data of the form that were deleted/remove on the submission panel.

    user guide: -How-to-view-all-your-form-Email-History

    Hope this help. Let us know if you need further help.

     

  • Profile Image

    Answered by Bluesailor on November 15, 2015 at 04:49 PM

    If I had a CSV or excel file with the missing data could that be merged with the existing submissions? Or replace the existing submissions?

     

    Thanks for taking such a interest in my plight,

     

     

    Ray Melninkaitis

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    JotForm Support

    Answered by BJoanna on November 16, 2015 at 03:10 AM

    Considering that your last question is not related to subject of this thread I have moved it to separate thread and we will provide you an answer there shortly. 

    http://www.jotform.com/answers/705320