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    Getting error message about duplicate subscription on Authorize.net

    Asked by NTSRD on November 18, 2015 at 01:08 PM
    Error on transaction
    You have submitted a duplicate of Subscription 26497826. A duplicate subscription will not be created.

    Please go back and fix this
    div transaction and go back
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    JotForm Support

    Answered by Charlie on November 18, 2015 at 02:40 PM

    To confirm, you are getting that error message when you submit your form with the Authorize.net payment integration, is that correct? I checked that error message and I believe it is triggered by the Authorize.net system, please refer to this article about it: https://support.authorize.net/authkb/index?page=content&id=A425. If you are submitting a form using the same details on a very short interval, then that may be causing the problem.

    Let us know if this helps resolve the issue.

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    Answered by NTSRD on November 18, 2015 at 02:43 PM

    Yes, that was the problem.