Unique Question not working properly

 

I set my Unique Question to Route Number and now i am having an issue with a specific route number.

 

I have a person trying to input a route number of X41 and when they go to submit the form it gives them the message of

 

 

Any idea why they can't use this number ?  i checked there submissions and there is no route number with that number anywhere in the submissions.

Thank you for contacting us.

Could you please provide us with a form name/link in question?

Here is the link the issue is with the Route Number

https://form.jotform.com/52803898511259


Thanks

Chris Krbavac
Systems Coordinator
Ottawa Student Transportation Authority
Confederation Education Centre, Suite 102
1645 Woodroofe Ave
Ottawa, ON K2G 1W2
613-224-8800 ext 2599
Mobile: 613-807-7133

...

Could it be possible that you deleted a submission with that Route Number? If not, I would recommend you to disable that Unique Question:

And let the user submit the form with the Route Number "X41", and then enable the Unique Question feature again.

So if I did delete that record does that mean I can't use it again even though there is no submission with that number anymore ?
Thanks
Chris Krbavac
Systems Coordinator
OSTA
613-224-8800 ext 2599
Mobile:613-807-7133
...

Hi Chris,

After deleting the related submission with the number "X41", you can add a submission with that number again. After that, once you enabled the "Unique Question" feature, it won't allow any duplicated submission with the Route Number "X41".

 

If it is still blurry, please let us know.

Thanks.