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OSTA2015Asked on November 18, 2015 at 2:48 PM
I set my Unique Question to Route Number and now i am having an issue with a specific route number.
I have a person trying to input a route number of X41 and when they go to submit the form it gives them the message of
Any idea why they can't use this number ? i checked there submissions and there is no route number with that number anywhere in the submissions.
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MikeReplied on November 18, 2015 at 5:20 PM
Thank you for contacting us.
Could you please provide us with a form name/link in question?
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OSTA2015Replied on November 18, 2015 at 6:45 PMHere is the link the issue is with the Route Number
https://form.jotform.com/52803898511259
Thanks
Chris Krbavac
Systems Coordinator
Ottawa Student Transportation Authority
Confederation Education Centre, Suite 102
1645 Woodroofe Ave
Ottawa, ON K2G 1W2
613-224-8800 ext 2599
Mobile: 613-807-7133
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David JotForm Support ManagerReplied on November 18, 2015 at 8:11 PM
Could it be possible that you deleted a submission with that Route Number? If not, I would recommend you to disable that Unique Question:
And let the user submit the form with the Route Number "X41", and then enable the Unique Question feature again.
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OSTA2015Replied on November 19, 2015 at 7:46 AMSo if I did delete that record does that mean I can't use it again even though there is no submission with that number anymore ?
Thanks
Chris Krbavac
Systems Coordinator
OSTA
613-224-8800 ext 2599
Mobile:613-807-7133
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mert JotForm UI DeveloperReplied on November 19, 2015 at 10:32 AM
Hi Chris,
After deleting the related submission with the number "X41", you can add a submission with that number again. After that, once you enabled the "Unique Question" feature, it won't allow any duplicated submission with the Route Number "X41".
If it is still blurry, please let us know.
Thanks.
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rebizerpReplied on June 27, 2017 at 5:06 PM