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  • Profile Image

    Unique Question not working properly

    Asked by OSTA2015 on November 18, 2015 at 02:48 PM

     

    I set my Unique Question to Route Number and now i am having an issue with a specific route number.

     

    I have a person trying to input a route number of X41 and when they go to submit the form it gives them the message of

     

     

    Any idea why they can't use this number ?  i checked there submissions and there is no route number with that number anywhere in the submissions.

    unique question
  • Profile Image
    JotForm Support

    Answered by Mike on November 18, 2015 at 05:20 PM

    Thank you for contacting us.

    Could you please provide us with a form name/link in question?

  • Profile Image

    Answered by OSTA2015 on November 18, 2015 at 06:45 PM
    Here is the link the issue is with the Route Number

    https://form.jotform.com/52803898511259


    Thanks

    Chris Krbavac
    Systems Coordinator
    Ottawa Student Transportation Authority
    Confederation Education Centre, Suite 102
    1645 Woodroofe Ave
    Ottawa, ON K2G 1W2
    613-224-8800 ext 2599
    Mobile: 613-807-7133

    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 18, 2015 at 08:11 PM

    Could it be possible that you deleted a submission with that Route Number? If not, I would recommend you to disable that Unique Question:

    And let the user submit the form with the Route Number "X41", and then enable the Unique Question feature again.

  • Profile Image

    Answered by OSTA2015 on November 19, 2015 at 07:46 AM
    So if I did delete that record does that mean I can't use it again even though there is no submission with that number anymore ?
    Thanks
    Chris Krbavac
    Systems Coordinator
    OSTA
    613-224-8800 ext 2599
    Mobile:613-807-7133
    ...
  • Profile Image
    JotForm Support

    Answered by mert on November 19, 2015 at 10:32 AM

    Hi Chris,

    After deleting the related submission with the number "X41", you can add a submission with that number again. After that, once you enabled the "Unique Question" feature, it won't allow any duplicated submission with the Route Number "X41".

     

    If it is still blurry, please let us know.

    Thanks.