Not all email notifications get sent when a form is submitted

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    constellationapproach
    Asked on November 19, 2015 at 11:57 AM
    Also we are set up to receive notifications of orders and only some of those emails are being received - is there something I need to do to change or fix this?  In the past we had issues with a different form and I changed the email. Do I need to do that for this form as well? 
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    Ben
    Answered on November 19, 2015 at 12:15 PM

    I took a look at your website http://www.constellationapproach.com/buy-the-book.html and I see that you have used js embed code to embed this form: https://form.jotform.com/form/52986678317978

    Looking at the email setup, it seems to be set-up correctly to use the SMTP to send the email notifications.This means that all of the submission emails are being sent to your email server to send it further, meaning that it is in charge of the emails being sent, we just pass the data to it.Based on the logs, there is nothing that suggests that the same was failing. My suggestion is to check the SMTP logs to see what might be the cause. It will show you if the emails came to it and failed there, or if they never got there in the first place.Now, my suggestion would be to use noreply@jotform.com instead since that would allow you to get the emails, while you are the only one that will see the jotform domain in it - if that is the reason you are using SMTP.You can see more about this here: How to setup email alerts to prevent email bouncing related issues Of course, we are here to assist with any questions that you might have along the way so feel free to let us know about them.