- julielesongeurAsked on November 20, 2015 at 11:36 AM
My PDF Form was successfully imported to JotForm, and I rfeceived an email about it, but I don't see it in my JOTFORM account. What is the next step?
- JotForm SupportdavidAnswered on November 20, 2015 at 12:39 PM
Once the form is imported, it should automatically show in your JotForm account. If it does not, there may have been an issue with the import. Our admin tool to check imports does not seem to be working any longer so I am unable to check the status.
My only recommendation at this time would be to attempt to import the form once again. If it still does not come through with the second attempt, let us know and we will forward this to our developers to have a look.
- julielesongeurAnswered on November 20, 2015 at 01:01 PM
I did try a number of time... I do get a link, but not related with my account:
Perhaps it is attached to an other account...
My account is: email@example.com julielesongeur
or perhaps: firstname.lastname@example.org
p.s. When I log to my account, I don't see any new or imported forms..
p.s.s. Could it be in the uploaded zone? If so, let me know how to access... I see the zone in my account info, but don't know where to assess it...
- JotForm SupportdavidAnswered on November 20, 2015 at 01:04 PM
You are correct, there are many copies of your PDF if your other account:
You imported the forms to username "jlesongeur" email address "email@example.com". You will find several copies of your imported PDF's in that account.
- julielesongeurAnswered on November 20, 2015 at 01:16 PM
Amazing... I just realized that there are 2 accounts with the same email...
I reseted the password for the 1st one, and I did get to see the same thing as you do! GREAT!
I should be able to manage the rest...
- JotForm SupportdavidAnswered on November 20, 2015 at 01:33 PM
If you would like, we can move the forms to your main account. This would be easier than having to fiddle with two accounts.