Unable to download resources from submitted forms

  • Profile Image
    robmac33
    Asked on November 21, 2015 at 12:13 PM

    I am Unable to download resources from submitted forms. I am getting a forbidden error when attempting to download resources.

     

    Any help appreciated

     

    Kind Regards

    Rob MacAllister

    Dark Cleo Productions Tech Team Manager

  • Profile Image
    nfpa
    Answered on November 21, 2015 at 01:05 PM

    Hey Rob,

    I've encountered this same issue.  My quick testing shows that if the uploaded file has a space character or a comma, the download link in the notification emails will not work.  

    You download all the files (even ones that generate error) by logging in to Jotform > select your form > submissions > click the "Download all Uploads" button (seen in your attached image)

    I've submitted a separate ticket as well.  This is a bug in Jotform.

    Dennis

  • Profile Image
    starkmag
    Answered on November 21, 2015 at 01:11 PM

    We are having the same issue with some images (resources) even when logged into JotForm.  This is a problem that seems to have started today.

  • Profile Image
    Mike_G
    Answered on November 21, 2015 at 08:26 PM

    We would like to apologize for any inconvenience this have caused you. Our developers were able to fix the issue and this should now be working properly. If you have any other concerns, please feel free to let us know and we will be glad to help you.

    Thank you.