What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to download resources from submitted forms

    Asked by robmac33 on November 21, 2015 at 12:13 PM

    I am Unable to download resources from submitted forms. I am getting a forbidden error when attempting to download resources.


    Any help appreciated


    Kind Regards

    Rob MacAllister

    Dark Cleo Productions Tech Team Manager

    Page URL:

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    Answered by nfpa on November 21, 2015 at 01:05 PM

    Hey Rob,

    I've encountered this same issue.  My quick testing shows that if the uploaded file has a space character or a comma, the download link in the notification emails will not work.  

    You download all the files (even ones that generate error) by logging in to Jotform > select your form > submissions > click the "Download all Uploads" button (seen in your attached image)

    I've submitted a separate ticket as well.  This is a bug in Jotform.


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    Answered by starkmag on November 21, 2015 at 01:11 PM

    We are having the same issue with some images (resources) even when logged into JotForm.  This is a problem that seems to have started today.

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    JotForm Support

    Answered by Mike_G on November 21, 2015 at 08:26 PM

    We would like to apologize for any inconvenience this have caused you. Our developers were able to fix the issue and this should now be working properly. If you have any other concerns, please feel free to let us know and we will be glad to help you.

    Thank you.