I have a Problem in email download link

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    ANoeckel
    Asked on November 21, 2015 at 12:15 PM

    when I try to download a picture from a link in a mail I get the following error

     

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>4F338AF5C1A7F49C</RequestId>
    <HostId>
    UyFtiWVu8tlOFP9kixvxUJohKs1oN4sjbMh1BTVIfN37m7Fd36BBjhICF6MW11MwDFX0/GS6jME=
    </HostId>
    </Error>
     
    can you help me?
     
    thank you very much
    achim noeckel
    noeckel.achim@unitybox.de
  • Profile Image
    nfpa
    Answered on November 21, 2015 at 12:59 PM

    I've encountered this same issue.  My quick testing shows that if the uploaded file has a space character or a comma, the download link in the notification emails will not work.

    You can successfully download the files by logging in to Jotform, but that's not what I need for my form process.

    I've submitted a separate ticket as well.

    Dennis

  • Profile Image
    Mike_G
    Answered on November 21, 2015 at 08:19 PM

    Downloading uploaded files should now be good. Our developers worked on a solution and was able to fix the issue. Should you encounter any issues or if you have any other concerns, please feel free to let us know and we will be glad to help you. 

    Thank you.