What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a Problem in email download link

    Asked by ANoeckel on November 21, 2015 at 12:15 PM

    when I try to download a picture from a link in a mail I get the following error


    <Message>Access Denied</Message>
    can you help me?
    thank you very much
    achim noeckel
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    Answered by nfpa on November 21, 2015 at 12:59 PM

    I've encountered this same issue.  My quick testing shows that if the uploaded file has a space character or a comma, the download link in the notification emails will not work.

    You can successfully download the files by logging in to Jotform, but that's not what I need for my form process.

    I've submitted a separate ticket as well.


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    JotForm Support

    Answered by Mike_G on November 21, 2015 at 08:19 PM

    Downloading uploaded files should now be good. Our developers worked on a solution and was able to fix the issue. Should you encounter any issues or if you have any other concerns, please feel free to let us know and we will be glad to help you. 

    Thank you.