What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image Upload Preview Widget not working again

    Asked by pmpsurveyadmin on November 22, 2015 at 09:43 PM

    Hi all,

    The image upload preview widget that we use for our recap forms is not functioning again.  Our team has not been able to submit recaps for our clients all weekend.  Is this something that others have reported as well or just us?  I tried submitting a recap and it keep saying 

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    JotForm Support

    Answered by Chriistian on November 23, 2015 at 01:36 AM



    Are you referring to your form #50141369041950? I cloned your form but I could not replicate the issue. Can you try uploading smaller images on your end and see if it can be uploaded?


    We will wait for your response.


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    Answered by pmpsurveyadmin on November 23, 2015 at 01:45 AM
    Yes, if we reduce the size of the photos it generally works. Is there a limit as to how large the photos can be? Most of our team use iPhones so the pics are usually around 3MB each.
    Karli Cain

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    JotForm Developer

    Answered by mert on November 23, 2015 at 03:00 AM

    Hi Karli,

    You can limit the preview size of the widget by adding some CSS code to the widget to overcome this situation.


    To add preview size limitation to your widget,

    1) You need to open "custom CSS" section of your widget.



    2) On that screen, you need to copy and paste the following CSS code. On the red marked area, you can adjust the size of the preview panel.

       width:150px !important;



    If you encounter any error or need extra information, please don't hesitate to contact us.


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    Answered by stretchandstaple on November 23, 2015 at 02:21 PM

    I am having the same problem with images not finishing uploads


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    JotForm Support

    Answered by BJoanna on November 23, 2015 at 03:41 PM


    I have moved your question to separate thread and we will provide you an answer there shortly.