What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where are my forms?

    Asked by Marzipan on November 25, 2015 at 03:43 AM

    I created a form. Then I had more than 10 people answering and I had a warning email to upgrade. I have now upgraded but my forms are gone. Where are they?

    Below is the link to one of my forms.

    Page URL:
    https://form.jotformeu.com/53275847067364

    My Forms where are my forms upgraded then and
  • Profile Image
    JotForm Support

    Answered by mert on November 25, 2015 at 07:49 AM

    Hi there,

    I checked the form which you have shared (https://form.jotformeu.com/53275847067364) and found that it is on the guest account. It also has reached its limits and the status of that guest account is changed as "Overlimit".

    If you request us to move other account, we can help you. All you need to do is give the username of your current signed account.

     

    Thanks.

  • Profile Image

    Answered by Marzipan on November 25, 2015 at 08:00 AM

    Thanks.

    Yes, I upgraded my guest account. The username is MARZIPAN

    In my new upgraded account I cannot find these two forms:

    https://form.jotformeu.com/53275847067364

    https://form.jotformeu.com/53275831631354

    Can you please link my two accounts?

    Many thanks.

  • Profile Image
    JotForm Support

    Answered by mert on November 25, 2015 at 08:25 AM

    Hi again,

    Now, I transferred those two forms to the account "Marzipan" with their submissions. Please, recheck them on your side and let us know the results.

    Also, you are most welcome. If you need further assistance, please don't hesitate to contact us.

     

    Thanks.

  • Profile Image

    Answered by Marzipan on November 25, 2015 at 08:35 AM

    THANK you - very helpful.

    I am impressed by the service.

  • Profile Image
    JotForm Support

    Answered by mert on November 25, 2015 at 09:53 AM

    Hi again,

    Firstly, you are most welcome and also, thank you for your great words. For further assistance, we are always here to help you.

     

    Have a great day.