What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my new form keeps saying disabled

    Asked by mvowels on November 26, 2015 at 11:49 AM
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    JotForm Support

    Answered by Kiran on November 26, 2015 at 12:22 PM

    I see that you are collecting credit card information using plain text fields on your JotForm which is not allowed using JotForm. Such forms are considered as phishing forms and accounts associated will be automatically suspended. Please refer to our terms of usage for more information on phishing forms. It is required to integrate one of the payment tools available in order to collect any payments through JotForm.

    These payment tools comply with the PCI/DSS security standards which is mandatory to process the payments. I've now removed the guilty fields on your JotForm and activated your account. You should be able to access your JotForms now.

    If you need any further assistance, please let us know. We will be happy to help.