- k2mktgAsked on November 28, 2015 at 02:57 PM
I just received 2 orders with payments that were completed but the orders form are completely blank with no required fields filled in. These is an order forms have been used for several years and over the past few days successfully. How do I find out the details if there are none showing? The submission is showing from "firstname.lastname@example.org instead of the person who submitted the order form and their email address. I have not changed anything on the original forms that have been working.
--------- Forwarded message ----------
Date: Sat, Nov 28, 2015 at 1:11 PM
Subject: New Form Submission - BOB
Biz Op Banner Order Question Answer Your Name Your Email Biz Op Website URL Main Color Preference Specific Key Phrase Additional Comments My ProductsPage URL:
- JotForm SupportBDAVIDAnswered on November 28, 2015 at 10:14 PM
Thank you for letting us know about this, we have received other reports about this issue, this has been reported to our second level already, you will be notified via this thread when this gets fixed.
- JotForm Support ManagerJeanetteAnswered on November 29, 2015 at 12:03 AMThe issue was fixed. Please accept our apologies for the inconvenience.
- k2mktgAnswered on November 29, 2015 at 10:10 AM
Are you going to get me the missing information? I need to know what these 3 orders were for and their details. Certainly JotForm has this information in their data base?
- JotForm SupportBDAVIDAnswered on November 29, 2015 at 11:48 AM
Not sure about this will be possible, but still I will ask our second level if this is somehow possible to retrieve. We will let you know.
- JotForm SupportNeilVicenteAnswered on December 14, 2015 at 03:08 AM
We are very sorry for the delayed response but unfortunately, we were unable to recover the lost form fields except the payment field's data.
This data including the products that were selected by your customer. You can find them via your form's submissions page.
Last week, we sent out emails to the owner of affected submissions asking them to kindly fill out the form using their submission's edit link.
Sadly, this is the only solution for this issue and for that, we are terribly sorry.