What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are you going to get me the missing information? I need to know what these 3 orders were for and their details

    Asked by k2mktg on November 28, 2015 at 02:57 PM

    I just received 2 orders with payments that were completed but the orders form are completely blank with no required fields filled in. These is an order forms have been used for several years and over the past few days successfully. How do I find out the details if there are none showing?   The submission is showing from "noreply@jotform.com instead of the person who submitted the order form and their email address.  I have not changed anything on the original forms that have been working.

     

    --------- Forwarded message ----------
    From: <noreply@jotform.com>
    Date: Sat, Nov 28, 2015 at 1:11 PM
    Subject: New Form Submission - BOB
    To: support@bizopbanners.com


     
      Biz Op Banner Order  
     
    Question Answer
    Your Name  
    Your Email  
    Biz Op Website URL  
    Main Color Preference  
    Specific Key Phrase  
    Additional Comments  
    My Products  
     
         
     

     

    Page URL:
    https://form.jotform.com/52625597767977

    order form all information new form JotForm order forms style
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    JotForm Support

    Answered by BDAVID on November 28, 2015 at 10:14 PM

    Thank you for letting us know about this, we have received other reports about this issue, this has been reported to our second level already, you will be notified via this thread when this gets fixed.

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    JotForm Support Manager

    Answered by Jeanette on November 29, 2015 at 12:03 AM
    The issue was fixed. Please accept our apologies for the inconvenience.
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    Answered by k2mktg on November 29, 2015 at 10:10 AM

    Are you going to get me the missing information?  I need to know what these 3 orders were for and their details.  Certainly JotForm has this information in their data base?

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    JotForm Support

    Answered by BDAVID on November 29, 2015 at 11:48 AM

    Not sure about this will be possible, but still I will ask our second level if this is somehow possible to retrieve. We will let you know.

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    JotForm Support

    Answered by NeilVicente on December 14, 2015 at 03:08 AM

    @k2mktg

    We are very sorry for the delayed response but unfortunately, we were unable to recover the lost form fields except the payment field's data.

    This data including the products that were selected by your customer. You can find them via your form's submissions page.

    Last week, we sent out emails to the owner of affected submissions asking them to kindly fill out the form using their submission's edit link.

    Sadly, this is the only solution for this issue and for that, we are terribly sorry.

    Kindest regards