Are you going to get me the missing information? I need to know what these 3 orders were for and their details

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    k2mktg
    Asked on November 28, 2015 at 02:57 PM

    I just received 2 orders with payments that were completed but the orders form are completely blank with no required fields filled in. These is an order forms have been used for several years and over the past few days successfully. How do I find out the details if there are none showing?   The submission is showing from "noreply@jotform.com instead of the person who submitted the order form and their email address.  I have not changed anything on the original forms that have been working.

     

    --------- Forwarded message ----------
    From: <noreply@jotform.com>
    Date: Sat, Nov 28, 2015 at 1:11 PM
    Subject: New Form Submission - BOB
    To: support@bizopbanners.com


     
      Biz Op Banner Order  
     
    Question Answer
    Your Name  
    Your Email  
    Biz Op Website URL  
    Main Color Preference  
    Specific Key Phrase  
    Additional Comments  
    My Products  
     
         
     

     

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    BDAVID
    Answered on November 28, 2015 at 10:14 PM

    Thank you for letting us know about this, we have received other reports about this issue, this has been reported to our second level already, you will be notified via this thread when this gets fixed.

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    Jeanette
    Answered on November 29, 2015 at 12:03 AM
    The issue was fixed. Please accept our apologies for the inconvenience.
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    k2mktg
    Answered on November 29, 2015 at 10:10 AM

    Are you going to get me the missing information?  I need to know what these 3 orders were for and their details.  Certainly JotForm has this information in their data base?

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    BDAVID
    Answered on November 29, 2015 at 11:48 AM

    Not sure about this will be possible, but still I will ask our second level if this is somehow possible to retrieve. We will let you know.

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    NeilVicente
    Answered on December 14, 2015 at 03:08 AM

    @k2mktg

    We are very sorry for the delayed response but unfortunately, we were unable to recover the lost form fields except the payment field's data.

    This data including the products that were selected by your customer. You can find them via your form's submissions page.

    Last week, we sent out emails to the owner of affected submissions asking them to kindly fill out the form using their submission's edit link.

    Sadly, this is the only solution for this issue and for that, we are terribly sorry.

    Kindest regards