Not getting notifications intermittently

  • Profile Image
    Asked on November 28, 2015 at 07:28 PM

    I've set up my forms to receive an email when customer's register however sometimes I receive the email and sometimes I don't. What could cause this?

  • Profile Image
    Answered on November 29, 2015 at 03:35 AM

    The email is not in the bounce list. I can see on the mail logs that there is an email notification that failed to be sent.

    [2015-11-28 13:34:57] Submission #324544598181624697 Form #52895319034965 FAILED to Coac**lt** from via AMAZONSES 

    I did a test submission and did not complete the payment. I just hit the submit button and it directs me to Paypal. In that case, you'll not receive an email notification because of this settings in the Paypal properties.

    It is set to "NO" where in if the payment is not completed, you'll not be notified.

    I would recommend you using lowercase letters only in the email recipient. Instead of Coac**lt**, please use coac**lt**

    You can also try white-listing JotMail IP addresses. If the issue is still the same, then I would suggest you to try another email address. It is possible that AOL is blocking JotForm incoming emails.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope this helps. Thank you.