What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account cancellation

    Asked by crystalninja on November 30, 2015 at 12:16 PM



    I need to know how I can cancel my service. Please understand that we signed up for your service for a one time project use. The project has now been completed and the data has been collected. The use of your service was everything we needed. There was never a moment when we were disappointed, however, for budget reasons, we will need to discontinue service as there is no need for it within our company. Thank you so much for your service and understanding. Please advise.

    Rob Lucas


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    JotForm Support

    Answered by david on November 30, 2015 at 01:57 PM


    I checked your subscription and it has indeed been cancelled.  You will retain your paid user benefits until December 27th, 2016.  At that point you will be automatically downgraded to a Free account and no longer billed.

    If you have any further questions, let us know and we will be happy to help.

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    Answered by crystalninja on November 30, 2015 at 07:33 PM

    Thank you!