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    Can't generate PDF form, 'Access Denied' Error

    Asked by BeverlyMagley on November 30, 2015 at 01:28 PM

    http://www.jotform.com/answers/651214

     

    Clicking the above link takes me to my own page, not to the forum. I can save one form as PDF, but Access Denied for another. Cloning did not work.

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    JotForm Support

    Answered by BJoanna on November 30, 2015 at 01:42 PM

    You are unable to open link you provided, because that thread is set to private, so only user that posted question on that thread and JotForm support team are able to access it. 

    If I understood you correctly you are unable to create Fillable PDF form. Cloning of the form will not resolve this issue. Can you please provide us ID of your form, so that we can test it and if needed we will escalate this issue to our developers. 

    Looking forward to your reply.

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    Answered by BeverlyMagley on November 30, 2015 at 02:46 PM
    https://form.jotform.com/50906382507961
    Best,
    Beverly
    Beverly Magley, Projects Director
    National Institute on Money in State Politics
    833 N. Last Chance Gulch / Helena, MT 59601
    phone 406-449-2480 ext. 120 / fax 406-457-2091
    www.FollowTheMoney.org is the nations
    ...
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    JotForm Support

    Answered by Kiran on November 30, 2015 at 03:59 PM

    I'm able to replicate the issue with the cloned version of your JotForm. However, I see that the number of columns for text area fields seems to be causing the issue. I have tried  reducing the text area columns to 5 and tried generating a PDF form which worked perfect. 

    Please try reducing the row numbers for Text Area fields on your JotForm and try generating the PDF. Please get back to us if the issue still persists. We will be happy to assist you further.

    Thanks!

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    Answered by BeverlyMagley on November 30, 2015 at 04:45 PM
    Thanks for your quick response.
    When I reduce the columns and rows, I get a tiny box, see attached.
    The issue for us is that JotForms PDF forms dont print an entire answer
    unless the box is made to be bigger than the answer (which of course varies
    by employee). I expanded the boxes for the Supervisors Appraisal form and
    it converted to PDF just fine. Yet the exact same specs on the Employee
    Appraisal wont convert.
    When will you create the ability to have the boxes expand with an answer?
    Its frustrating that we cannot print the entire answer.

    Best,
    Beverly
    Beverly Magley, Projects Director
    National Institute on Money in State Politics
    833 N. Last Chance Gulch / Helena, MT 59601
    phone 406-449-2480 ext. 120 / fax 406-457-2091
    www.FollowTheMoney.org is the nations
    ...
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    JotForm Support

    Answered by Kevin_G on November 30, 2015 at 07:14 PM

    Hi,

    We are glad to know your form is working fine now and you are able to get it as a PDF fillable Form.

    In regards to your second report, I've moved it to this thread :

    http://www.jotform.com/answers/714726

    I will assist you there.

    Thanks.