What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    People that I have manually added are not receiving mail

    Asked by Eliott_Markus on December 01, 2015 at 12:10 PM

    Thanks a lot for your help

    receive thanks a
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    JotForm Support

    Answered by KadeJM on December 01, 2015 at 01:46 PM

    Do you mean that you have added some people's email addresses to your email notification and they aren't receiving emails of submissions? Or?

    Can you share a link to the form you are having this problem on?

    Please first make sure you have properly set up your email notification.

    Then second you if you want to add more than one email address you can either set up more than one email notification if needed or add multiple email addresses inside the same email notification.

    Also, please see How-to-properly-Change-and-Test-a-New-Email-Recipient-Address which can help explain changing and testing your email addresses properly.

    If you're stuck and still aren't receiving them then please refer to How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues and How-to-remove-your-email-address-from-bounce-list.

    Additionally, you can also take a look at if your email is sending or not via your Email History.