My form won't convert to a PDF. Please help!

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    tbethune
    Asked on December 01, 2015 at 03:25 PM

    I've uploaded an old PDF from FormsCentral that required edits. I made those edits using JotForm and have since tried to convert my form back into a fillable PDF. I keep getting this error message:

     This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>CD934BC03B0C2D60</RequestId>
    <HostId>
    UL3wQ5Hom5XSXgvgvJDGs3krV6qJgut/KdXiBBDnZakjYkJfRTpEA7ewWWIFmm2wu2fbZmUJGSc=
    </HostId>
    </Error>
     
     
    Please advise.
    Thanks!
  • Profile Image
    Jeanette
    Answered on December 01, 2015 at 06:11 PM

    I was able to replicate the issue, I'm not sure if this is because your form has several pages.

    Let me forward this to our devs.

  • Profile Image
    tbethune
    Answered on December 02, 2015 at 10:30 AM

    Hello,

    Yes, the original fillable PDF was 23 pages long. Is JotForm unable to convert forms of this length to PDF?

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    Kevin_G
    Answered on December 02, 2015 at 12:18 PM

    Hi,

    It could be a possibility, but I see there is already a ticket escalated and has been already assigned to one of our developers, he will contact with you via this thread and will let you know if the issue is because of the form has several pages.

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    tbethune
    Answered on December 09, 2015 at 01:13 PM

    Hello,

    Thanks for forwarding this issue to your developers. Do you have any idea when I might hear back from them?

  • Profile Image
    Kevin_G
    Answered on December 09, 2015 at 03:09 PM

    Hi,

    We have not received news about this thread, I would suggest you to read this guide in order to get more info about Fillable PDF  Forms, there you will find a suggestion in what to do with your long forms, since you may experience issues while trying to get the PDF Form from a very long form :

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator

    We will let you know as soon as we get news about the progress on this thread.

    Thanks.