If we have someone contact us and tell us that they are unable to make a monthly donation, who would I contact for that?

Not sure if it is your team, our web design team or our cc processors.

Hi,

You can post your issue in the Forum.

However,I can see you already have posted your issue on this thread :

http://www.jotform.com/answers/715423-monthly-donation-not-working

Please, to assist you better follow that thread, since there you give us more info about it.

Thanks.