What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email field is not showing due to wrong conditions

    Asked by CoHospitality on December 01, 2015 at 04:26 PM

    On the Jotform layout there is a place for customer to enter email address. When you go to actual site that is not showing up as an option. 


    Burger Up Merch Site.



    Cell is 615-574-9777 if needed. Email is burgerup@communityhospitality.com



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 01, 2015 at 11:02 PM


    Thank you for contacting us.

    I cloned your form and I was able to replicate your issue.However, I could see you have some conditions that are not working due to the field are deleted, now I would suggest you to disable or delete them, I deleted them and then the issue has been solved.

    Take a look to my cloned form, you can clone it if you want : 


    Hope that helps.

    Let us know if you have more questions, we will be glad to assist you.