Email field is not showing due to wrong conditions

  • CoHospitality
    Asked on December 1, 2015 at 4:26 PM

    On the Jotform layout there is a place for customer to enter email address. When you go to actual site that is not showing up as an option. 

     

    Burger Up Merch Site.

     

    Thanks!

    Cell is 615-574-9777 if needed. Email is burgerup@communityhospitality.com

     

    Brandon

    Jotform Thread 715422 Screenshot
    Page URL: https://form.jotform.com/CoHospitality/shop.burger-up.com
  • Kevin Support Team Lead
    Replied on December 1, 2015 at 11:02 PM

    Hi,

    Thank you for contacting us.

    I cloned your form and I was able to replicate your issue.However, I could see you have some conditions that are not working due to the field are deleted, now I would suggest you to disable or delete them, I deleted them and then the issue has been solved.

    Take a look to my cloned form, you can clone it if you want : 

    https://form.jotform.com/53348716915968?

    Hope that helps.

    Let us know if you have more questions, we will be glad to assist you.

    Regards.