Email field is not showing due to wrong conditions

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    Asked on December 01, 2015 at 04:26 PM

    On the Jotform layout there is a place for customer to enter email address. When you go to actual site that is not showing up as an option. 


    Burger Up Merch Site.



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    Answered on December 01, 2015 at 11:02 PM


    Thank you for contacting us.

    I cloned your form and I was able to replicate your issue.However, I could see you have some conditions that are not working due to the field are deleted, now I would suggest you to disable or delete them, I deleted them and then the issue has been solved.

    Take a look to my cloned form, you can clone it if you want :

    Hope that helps.

    Let us know if you have more questions, we will be glad to assist you.