What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why was my account downgraded due to a failed charge if my paypal account shows no attempts?

    Asked by allen7090 on December 02, 2015 at 09:21 AM

    I had received emails from supposibly from pay pal stating a charge was attempted and card failed however I checked PayPal and saw no attempts nor did I I see any notations I'm our jot form account profile. Can you advise me is this a appropriate

    charge or spam

    account downgraded downgraded Emails charge card checked
  • Profile Image
    JotForm Support

    Answered by KadeJM on December 02, 2015 at 11:25 AM

    I see that you are wondering what happened to your subscription and why your account was downgraded even though your paypal account is showing no attempts.

    Upon investigation of your above issue I found that the failed subscription is for another account of yours called "spiritedcreations" and our end shows that this account did get downgraded due to a failed attempt for charging your account.

    Unfortunately, I can't see the exact reason why other than it obviously failed so you may want to check with paypal and your bank about that part. Our system attempted it on the 24th then again on the 27th and you were then downgraded as of today because it cancelled out due to non-payment.

    To fix it all you have to do is re-subscribe.

    Also, be sure you are logged into the correct account to ensure that the same account is upgraded properly again.

    -----------------------------------
    Cancellation Details
    -----------------------------------

    Date of cancellation:  Dec 2, 2015
    Subscription Name:  JotForm premium yearly
    Subscription Number:  S-8XL00882YG9398231
    Custom Number:  spiritedcreations-yearly


    -----------------------------------
    Subscriber Information
    -----------------------------------

    Name:  Spirited Creations

    Email: info@xxxxxxxxxd-crxxxxxxxxs.com