What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification email marked as spam

    Asked by brdftch on December 02, 2015 at 10:21 AM


    Our email notifications are getting blocked by the company firewall as spam -- is there a way for you use a static email address so they could be marked as a valid email address?

    It is really becoming a major issue for our team.




  • Profile Image
    JotForm Support

    Answered by BJoanna on December 02, 2015 at 12:17 PM

    I have checked our email log and all submissions were sent successfully. If emails are going to spam folder mark them as not spam in order to not go into the folder anymore.

    To avoid it happening in future I would suggest you to contact your email provider and request them to add JotMail's IP Addresses to their whitelist. 


    Hope this will help. Let us know if you need further assistance.