What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm SMTP account error

    Asked by StudioBe on December 03, 2015 at 11:29 AM

    I keep getting emails from JotForm that my sender emails are not configured properly (SMTP account error). However, I dont know which one of my emails is not configured correctly. Please help!

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    Answered by StudioBe on December 03, 2015 at 11:37 AM

    Also, when I look at the form ID, I see that it is effecting forms that have multiple email submissions using different sender emails. It has automatically changed all emails to be sent from noreply@jotform.com. Does this mean all the sender emails are configured incorrectly? Or does it just automatically change all sender emails associated with that form to noreply as a default?

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    JotForm Support

    Answered by Charlie on December 03, 2015 at 12:48 PM

    Now to check which emails are not sent, you can follow this guide to see your form's email history: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History. From there, you can find what form ID is affected. You can then click on the icon to view more of its details

    After clicking the arrow image, you will see more details of the email, like the status, subject line, form ID, etc...


    Based from the details, you should be able to locate or find which form is affected.

    You can edit your sender emails by following this guide: http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings.

    I hope that helps.