JotForm SMTP account error

  • StudioBe
    Asked on December 3, 2015 at 11:29 AM

    I keep getting emails from JotForm that my sender emails are not configured properly (SMTP account error). However, I dont know which one of my emails is not configured correctly. Please help!

  • StudioBe
    Replied on December 3, 2015 at 11:37 AM

    Also, when I look at the form ID, I see that it is effecting forms that have multiple email submissions using different sender emails. It has automatically changed all emails to be sent from noreply@jotform.com. Does this mean all the sender emails are configured incorrectly? Or does it just automatically change all sender emails associated with that form to noreply as a default?

  • Charlie
    Replied on December 3, 2015 at 12:48 PM

    Now to check which emails are not sent, you can follow this guide to see your form's email history: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History. From there, you can find what form ID is affected. You can then click on the icon to view more of its details

    JotForm SMTP account error Image 1 Screenshot 30

    After clicking the arrow image, you will see more details of the email, like the status, subject line, form ID, etc...

    JotForm SMTP account error Image 2 Screenshot 41

     

    Based from the details, you should be able to locate or find which form is affected.

    You can edit your sender emails by following this guide: http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings.

    I hope that helps.