Lightbox not showing content on my website

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    Asked on December 04, 2015 at 01:26 AM

    Hi there,

    So I use jotform for more than just forms. I use it to showcase my videos. I have a vimeo account and use the widget in the jotform, form. Then I embed it with the lightbox feature. Well, when I click on my thumbnails, the lightbox comes up. But the content doesn't appear. I don't see the video. When I go to edit the form, it's there. The videos are playing and everything.

    If I have to use another option besides jotform to show my videos, I will. But I wanted to see if I couldn't work this out first.

    For an example of what's going on, you can click on the thumbnails here: click

    If it works for you, please let me know. It may just be my computer or something. But if you have the same problem, then yes, let me know. And if you have any advice on how I can fix this, please let me know.

    Thank you.


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    Answered on December 04, 2015 at 04:21 AM

    I have inspected your website and lightbox forms with video that are embedded on your website are working on my end. I have tested in Goggle Chrome and Mozilla Firefox. I have tested on tow of my computers. 


    So it is probably issue with you computer or maybe with your browser. Please try with different browser or computer. You can also try in Incognito Mode

    Feel free to contact us if you have any other questions.

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    Answered on December 04, 2015 at 01:55 PM

    Oh that's so great. I'll try another browser. Or try and see if I need updating. I use mozilla. So I'll try updating my browser. Thank you for testing it.  And I'll be sure to try the incognito mode too.

    Thank you so much for all your help.


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    Answered on December 04, 2015 at 02:50 PM

    You're welcome. I've also tested your website from my end and see that the videos are displayed properly on a light box. If the issue still persists, you may also try replicating the issue on a separate system as well.

    Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.


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    Answered on December 04, 2015 at 03:06 PM

    My browser is up to date. And I tried viewing it in another browser. I even tried going on my phone. It doesn't want to play on my phone. But it does show up. I really think it's my computer. But I'm just happy to know it's working for someone.

    Thank you again for your help.

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    Answered on December 04, 2015 at 04:24 PM

    I was also able to see the player and the video with my trusty FireFox on Windows 7:

    My suggestion would be to check if you have updated any security software on your PC or if you have some plugin in all of the browsers you have tried that did not allow you to view the clip.

    I presume that you had already checked if you can see the videos on Vimeo directly, which makes me believe that there might be something else blocking the Vimeo when it is called as is it.

    You can also make a test if you can see the videos properly on your website (directly on your website, not through a form) as well as if it works when you check out the form directly.

    Hope that helps and do let us know if there is anything else that we can be of assistance with and we would be happy to do so. :)

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    Answered on December 04, 2015 at 11:46 PM

    Thank you Ben for checking it out. I appreciate your help.

    I can watch the videos on vimeo, no problem. So I wonder if it is a plugin problem somewhere. I'll keep messing with it until I can figure something out.

    Thank you!

  • Profile Image
    Answered on December 05, 2015 at 07:37 AM

    The second block is not showing up any video because your Vimeo URL doesn't exist ( 

    Please check and fix the URL. 

    If you require any further assistance, feel free to let us know here.

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    Answered on December 05, 2015 at 02:19 PM

    Thanks for letting me know. I deleted it because I already had that video uploaded elsewhere. But I'll fix it. Thank you.

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    Answered on December 05, 2015 at 03:43 PM

    Feel free to Contact Us again anytime for any assistance you need on JotForm.