What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form limits and message

    Asked by ToeToe on December 08, 2015 at 10:59 AM

    Hi I have set a submission limit on a form and set up a message to be shown. I've not reached the limit and the form is shown as disabled in jot form. However, when I use the link to the form, it still works and no message stating that the form is disabled can be seen. The link was previously sent our to interested parties, so how will they know that we have reached maximum submissions? 

    I have instead had to hide the payment option to prevent people completing the form. Can you assist?



    Page URL:

  • Profile Image

    Answered by ToeToe on December 08, 2015 at 11:00 AM

    OK, for some reason it's working now!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 08, 2015 at 12:38 PM

    Hello Victoria,

    I did check your form and found that you have set the "Submission Limit" as 173  but you have only received 171 submissions. 

    I am glad to know that it is working fine now. 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by ToeToe on December 09, 2015 at 10:59 AM

    Hi there

    I am now having a similar issue on another form. I have disabled the form, but no message appears, only a blank space. I have tried then to set an expiration date on the form, but again the message set doesn't display.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 09, 2015 at 12:39 PM

    Hello ToeToe,

    I did check your last edited forms and it seems to display the "Warning Message". Please check the screenshot below:

    2016 London Marathon Application:

    VLM 2016 Legal Agreement and Payment Form:

    Please let me now with which form you are having this issue with and we will take a look.

    We will wait for your response.

    Thank you!