- rickpatAsked on December 08, 2015 at 11:53 AM
Hi. I followed the instructions to ensure that the Sender Name is Jotform, but (since October) I'm still not receiving e-mails.
- JotForm Supportashwin_dAnswered on December 08, 2015 at 01:51 PM
Upon checking our records, I found that your email address firstname.lastname@example.org ended up in our bounce list for following reason:Result: email@example.com is IN the bounce list
Reason(s) : smtp; 550 A URL in this email (jotformpro . com) is listed on https://spamrl.com/. Please resolve and retry
I have now removed it from our bounce list and that should have resolved this issue. Do test your form again and see if you receive the submission emails correctly.
- rickpatAnswered on December 08, 2015 at 02:45 PMThanks – it’s working now.
- JotForm SupportjonathanAnswered on December 08, 2015 at 03:52 PM
Thank you for the confirmation. Feel free to contact us again anytime for any assistance you need on JotForm.