Not receiving e-mail notifications

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    Asked on December 08, 2015 at 11:53 AM

    Hi. I followed the instructions to ensure that the Sender Name is Jotform, but (since October) I'm still not receiving e-mails. 

    Any ideas?


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    Answered on December 08, 2015 at 01:51 PM

    Hello Patrick,

    Upon checking our records, I found that your email address ended up in our bounce list for following reason:

    Result: is IN the bounce list

    Reason(s) : smtp; 550 A URL in this email (jotformpro . com) is listed on Please resolve and retry

    I have now removed it from our bounce list and that should have resolved this issue. Do test your form again and see if you receive the submission emails correctly.

    Thank you!

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    Answered on December 08, 2015 at 02:45 PM
    Thanks – it’s working now.


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    Answered on December 08, 2015 at 03:52 PM

    Thank you for the confirmation. Feel free to contact us again anytime for any assistance you need on JotForm.