What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving e-mail notifications

    Asked by rickpat on December 08, 2015 at 11:53 AM

    Hi. I followed the instructions to ensure that the Sender Name is Jotform, but (since October) I'm still not receiving e-mails. 

    Any ideas?


    Page URL:

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    JotForm Support

    Answered by ashwin_d on December 08, 2015 at 01:51 PM

    Hello Patrick,

    Upon checking our records, I found that your email address info@accentance.com ended up in our bounce list for following reason:

    Result: info@accentance.com is IN the bounce list

    Reason(s) : smtp; 550 A URL in this email (jotformpro . com) is listed on https://spamrl.com/. Please resolve and retry

    I have now removed it from our bounce list and that should have resolved this issue. Do test your form again and see if you receive the submission emails correctly.

    Thank you!

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    Answered by rickpat on December 08, 2015 at 02:45 PM
    Thanks – it’s working now.


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    JotForm Support

    Answered by jonathan on December 08, 2015 at 03:52 PM

    Thank you for the confirmation. Feel free to contact us again anytime for any assistance you need on JotForm.