- anchorofhopeAsked on December 08, 2015 at 03:58 PM
i am having a problem getting this form in my in inbox...
i have tested it out all the other forms i have but this one is the only one i do not get in my inbox..can you help me?
firstname.lastname@example.org is the email i have it going to...
form is at the bottom of this page
- JotForm SupportKevin_GAnswered on December 08, 2015 at 05:30 PM
Thank you for contacting us.
I have checked the email log for the address you provided email@example.com and I can see all emails are being sent, the last one was sent on Thursday, 03 December 2015 as shown on the image below :
Here is also the link to the email :
I see you have tested the email notification today and it has been sent as well, see the result on this link :
Additionally, I have checked your email address and it is not in our bounce list, anyways, I would like to share you this guide in order to prevent future issues related to bouncing :
You can also check your email history on your end, follow this guide :
Please, check your Spam and Junk folders and let us know if you are still unable to get the emails in your address, we will be glad to help you.