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  • Profile Image

    Not getting email notifications

    Asked by anchorofhope on December 08, 2015 at 03:58 PM

    i am having a problem getting this form in my in inbox...

    i have tested it out all the other forms i have but this one is the only one i do not get in my inbox..can you help me?

    anchorofhopetc@gmail.com is the email i have it going to...

     

    form is at the bottom of this page

    http://www.anchorhealingtc.com/sponsor.html

     

    Page URL:
    http://www.anchorhealingtc.com/sponsor.html

    Emails Getting problem www inbox all
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 08, 2015 at 05:30 PM

    Hi,

    Thank you for contacting us.

    I have checked the email log for the address you provided anchorofhopetc@gmail.com  and I can see all emails are being sent, the last one was sent on Thursday, 03 December 2015 as shown on the image below :

    Here is also the link to the email :

    https://support.jotform.com/emails/5660802ec729b4413a8dc9da

    I see you have tested the email notification today and it has been sent as well, see the result on this link : 

    https://support.jotform.com/emails/566743ba9eaad4533c8b4c63

    Additionally, I have checked your email address and it is not in our bounce list, anyways, I would like to share you this guide in order to prevent future issues related to bouncing : 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You can also check your email history on your end, follow this guide :

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Please, check your Spam and Junk folders and let us know if you are still unable to get the emails in your address, we will be glad to help you.

    Regards.