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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Encrypted Form: Private key is not working!!!

    Asked by reidelectronics on December 08, 2015 at 05:06 PM

    I encrypted my form, downloaded the key, and now it is not working to retrieve data!!!

    Page URL:
    www.termlimitsforuscongress.com/e-petition.html

    private key retrieve data encrypted form
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    JotForm Support

    Answered by jonathan on December 08, 2015 at 08:38 PM

    Please make sure that the same private key was the one generated when you encrypted the form.

    You just need to upload the private.key file into the Encryption pop-up window when viewing the submission of encrypted form.

     

    Can you please try again for the last time. There will be no other key file that will work except that one that was generated during the encryption process.

    Let us know if issue persist.

    Thanks.

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    Answered by reidelectronics on December 09, 2015 at 04:11 PM

    I did that... all my data is still encrypted. 
    I have lost about 20,000 submissions to our petition because of this issue!!!

    Is there a way I can reupload the key?

     

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    JotForm Support

    Answered by Mike_G on December 09, 2015 at 07:48 PM

    Here's a workaround that you can try to do. Can you try to re-download the key from your form's edit page? You can try to do that by, disabling and enabling the Encrypt Form option of you form. In this way, you will be prompted to create/download the key again.

    Once you have the newly downloaded key, please try to use it and let us know how it goes. We will wait for your response.

    Thank you.

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    Answered by reidelectronics on February 18, 2016 at 01:57 AM

    Well, minus about two months worth, I have recovered most of the data, but one of the private keys I generated has disappeared. 

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    JotForm Support

    Answered by Mike on February 18, 2016 at 07:46 AM

    Please make sure to store the keys in a secure place since we cannot decrypt the data if the key is lost. 

    The forms can also have different keys, so you will need to use a correct key to see the specific data.

    Once you upload a key it will be sored in your browser local storage, you can clear the browser local storage (the process is different in different browsers) to be prompted to upload the key once again.