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    Why does the e-mail received not contain the same information as the PDF ?

    Asked by gerryskews on December 09, 2015 at 06:45 AM


    I developed a form for analyzing risk https://form.jotform.com/gerryskews/hazard-analysis 

    As discussed previously, the forms downloaded do not carry the written text fields that are displayed when certain questions are answered so I created a Text box and cut and paste the information from the form into a form field. When this form is sent by e-mail much of the data is missing but when looking at the PDF the data that is missing is there but the data that is present on the e-mail is not?

    Anyone have ANY idea why this might be or experience of it and if so how to fix it?

    Many Thanks


    Page URL:

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    Answered by victor on December 09, 2015 at 09:50 AM

    Sorry for this inconvenience. If I understand you correctly, your email notifications do not have the correct information that the PDF contains. Fields in a notification do not get updated automatically. If you have created the notification and made some changes in your fields, this will not get reflected. You would need to update the fields manually to reflect the changes made in your form.

    If you have made any changes in your form, please verify that this changes are reflected in your email. Since you are using a default email template, the easiest way to fix this is to delete your notification and recreate it. When you re-created, it will reflect all the fields currently in the form.

    If this is not the case and I have misunderstood, please feel free to correct me. We will be glad to assist.

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    Answered by gerryskews on December 09, 2015 at 12:45 PM
    Big thanks for that, much appreciated.
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    Answered by victor on December 09, 2015 at 02:06 PM

    Glad we were able to help. If you require further assistance, please let us know. We will be glad to help.