What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    AUTHORIZE.NET does not log items in jotform

    Asked by NPPA on December 09, 2015 at 08:58 AM

    Is anyone else having problems with authorize.net?

    I have set up a form where it is supposed to upload images to jotform -- the charges go through my credit card is charged -- but the images are not uploaded -- nor is anything registered in jotform.

    i have emailed JOTFORM support privately but all they constantly say is that the integration test does not work with authorize.net -- because they are hitting their "test" button and getting an error BUT  how do you explain my credit card getting charged if the integration with authorize.net does not work?

    A jotform developer needs to actually do a test outside of sandbox mode and see if they are getting anything to register in jotform. Someone from jotform needs to set up authorize.net with a real API key an dcreditcard and test to see if it is REALLy working the way it is supposed to.

    please assist. I need to make this work asap.






    Page URL:

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    JotForm Support

    Answered by david on December 09, 2015 at 12:33 PM


    I checked your form and it does look like there is an issue with file uploads.  Our admin panel shows 20 file uploads but 0 submissions.  Do the emails get sent when the form is submitted or is only the payment captured?  Do you have our app enabled for automatic submission deletion?  Let us know what else you can regarding the setup and we will pass this along to our developers to have a closer look.

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    Answered by NPPA on December 09, 2015 at 01:45 PM
    Emails from our system are sent to the person who signs up.
    see attached.
    automatic deletion? I have no idea even how to do that.
    i see you changed it to .01 cents.
    I am glad to see its not working for you either now we are on same page.
    Seth Gitner
    Sent with Airmail
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    Answered by Carina on December 09, 2015 at 02:11 PM

    Hi Set

    In order to reduce the confusion of multiple threads, and in order to be more efficient (as it is hard for us supporters to jump along several threads to gather the necessary information), I kindly ask you to only use this thread:


    Thank you