I can't seem to clone forms at the moment, can this be fixed?

  • IceDragonsOps
    Asked on December 9, 2015 at 4:37 PM

    The clone form function on our account doesn't seem to be working, for recent and older forms. 

    The little 'working' icon pops up but nothing happens then. 

    Is is there anything I can do or can be done to fix it? It would save me lots of time if I don't have to recreate some forms from scratch! 

     

    Thanks

  • Kevin Support Team Lead
    Replied on December 9, 2015 at 8:12 PM

    Hi,

    I have logged into your account and was able to clone one your forms, see the image below :

    I cant seem to clone forms at the moment, can this be fixed? Image 1 Screenshot 20

    It could be a temporary issue, but please, try again and let us know if you are still unable to clone your form, also if possible, share us the link to the forms you are unable to clone.

    Regards.

  • IceDragonsOps
    Replied on December 9, 2015 at 10:44 PM

    Hi,

     

    I tried to clone this form - https://form.jotform.co/33145946209861 but it still won't work. Am I doing it wrong? I'm just clicking on clone form option.

     

    I've tried cloning a few others just now as well and they don't do anything either. Is there a problem with my login maybe?

     

    Thanks very much 

  • Charlie
    Replied on December 10, 2015 at 2:23 AM

    Apologies for the inconvenience.

    There are two ways on how to clone your forms.

    Method 1: You can clone them using the form URL, here's a guide: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Method 2: You can directly clone your existing forms, you can follow the steps here: http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

     

    Please try both methods, if you are still having problems, may we know what machine are you using? A computer? Mac? Or mobile maybe? Does this happen regardless of the web browser you are using? If you have an ad-blocker installed, then it might be blocking our resources and scripts.

    We'll wait for your response.