What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with autoresponder emails

    Asked by hr587 on December 09, 2015 at 07:38 PM
    please help me fix the problems I am now having with most of my autoresponder emails.  The only way I am finding to fix them is to completely delete the autoresponder email and all associated conditions, then re-create, inputting the same terms.  Then they work.

    I do not have time to rebuild this entire form.  I am supposed to roll it out on Friday morning.  Everything worked perfectly this morning, between 9:30 and 10:30 am EST.  I tested it several times.   After I added the Configurable List widget (which I later deleted), somehow my conditions or autoresponders got messed up.  I just need to restore to a version from this morning.

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    JotForm Support

    Answered by Chriistian on December 09, 2015 at 11:54 PM



    I cloned your form and did a test submission and seems that the conditional email is sending properly. Can you try to test again your form? If the issue still persists, can you try to clone your form and see if it will work on the cloned form? To clone a form, just follow the instructions provided in this article: How to Clone an Existing Form from a URL.


    Do let us know if the issue still persists.