What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users from U.S. cannot use the Credit Card option in Paypal payment

    Asked by bdloree on December 10, 2015 at 03:51 AM

    for people from the US the paypal will kick them off, can't use the credit cards etc. they need to be able to register.  how can we fix this?

    thanks in advance for any help.


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    JotForm Support

    Answered by jonathan on December 10, 2015 at 04:11 AM

    Hi Barb,

    To be able for your users to use Debit or Credit Card payment in your Payment Form  , you need to use Paypal Pro instead.

    Check this user guide for details:




    Hope this help. Let us know if you need further assistance.