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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fields in the form builder is big but it is smaller when open the actual form

    Asked by stageit on December 10, 2015 at 05:15 AM



    Whenever I try to test my forum it suddenly becomes small.


    Thanks in advance,





    fields form builder view form actual form form fields
  • Profile Image
    JotForm Support

    Answered by Jan on December 10, 2015 at 09:04 AM

    Let me verify that the first screenshot is the direct form while the 2nd is the form builder, am I correct?

    I cloned your form and checked it from different browsers and they look the same. The drop down and text tboxes are showing up properly. May I know what browser are you using?

    Also, is this form embedded on a webpage? Can you please share the URL?

    It is possible that the browser is zoomed out, which is why the first is one is smaller.

    Please try to enable the responsive option of the form. Please refer to this guide: How to make Forms Mobile Responsive

  • Profile Image

    Answered by stageit on December 10, 2015 at 09:14 AM



    Yes, you are correct. And the browser that i'm using is Chrome, and I tested it in firefox and it works in there. The browser was not zoomed out. I tried the responsive form option but it did not work.


    Here is the link to my form: https://form.jotformeu.com/53403812515347


    Thanks in advance,



  • Profile Image
    JotForm Support

    Answered by beril on December 10, 2015 at 10:58 AM

    I've checked your form on Safari, Chrome and FireFox.

    I am not able to reproduced same issue that you are having. Both forms are same on my end.


    Here is what I see:


    My colleague @Mert was suggested to add the CSS code below which works properly.



    font-size:24px !important;



    Can you add the CSS code from designer?

    I hope it helps.

    If you require any further information, feel free to contact us. We will be happy to assist you.


  • Profile Image

    Answered by stageit on December 11, 2015 at 02:23 AM

    Hi Beril,

    I tried the CSS code in the designer like you told me to, and it changed instantly.


    Thank you!



  • Profile Image
    JotForm Support

    Answered by beril on December 11, 2015 at 03:59 AM

    You're welcome. It is nice to hear that the problem is resolved for you.

    If you require any further assistance, please let us know. We will be happy to assist you.