What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Have you added the feature that allows downloading incomplete submissions / incomplete payments as Excel or CSV or pdf?

    Asked by nikkib312 on December 14, 2015 at 07:41 PM

    Almost two years ago, someone asked if you could add the capability that can allow you to download the incomplete submissions as Excel or CSV just as the same as the complete submissions. Have you added this yet? If you have, I can't find where to go to print this out.

    This is vital to following up with businesses that are using our online form to complete info gathering put send us payment via check. Right now I have to copy paste into Word and it won't allow me to format the data at all, it seems to paste as an image rather than text/data.

    incomplete payments export excel export csv
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    JotForm Support

    Answered by Welvin on December 14, 2015 at 11:10 PM

    Unfortunately, there's no update yet about the said request. It's probably not in the priority list so that's why our developers haven't checked or worked on it yet.

    I have forwarded this post to our developers as an additional request for the feature. But still, we can't promise any timeframe for this. If there are updates, you should know it through this thread.

    For now, you may consider marking the submission as complete then print it from the submissions grid.