Not receiving email submissions

  • Profile Image
    futureforestry
    Asked on December 15, 2015 at 05:59 AM

    It's not normally been a problem, but for some reason any new submissions since around 7 days, any submissions made on the website contact form aren't being sent to my email address - I've made no changes.  I have now today re inputted the email address for them to send to but it still isn't working.  I thought perhaps due to a large inbox so I deleted all old submissions but again, still doesn't work!

     

    Any help appreciated.

  • Profile Image
    Welvin
    Answered on December 15, 2015 at 07:52 AM

    That is because your email address was added to our bounce list. 

    Result: 

    ******@btinternet.com is IN Remove the bounce list 

    Reason(s) : smtp;554 Message rejected for policy reasons (3.2.2.1) - Please report any problems to BT via the postmaster@btinternet.com mailbox and include your sending ip address with an example header of your email

     

    Based on the reason, it seems that your email service provider is blocking Jotform from sending the emails to your email address. You will have to whitelist us in order to fix it. Here's our complete list of IP Addresses and Sending Domains: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    For email related problems, you can check this first before doing anything in your email address settings: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Note that I've already removed your email address from the bounce list so you should now receive the form emails again. But the whitelisting part is important to prevent this from happening again.

    I hope this helps.