What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where do I put the tracking code?

    Asked by FHansson on December 15, 2015 at 08:14 AM
    tracking code thank you page tracking pixel
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    JotForm Support

    Answered by Jan on December 15, 2015 at 09:44 AM

    The default Thank You Page does not accept Javascript codes. You can just use the redirect the Thank You page to a custom URL or a webpage where the tracking code is embedded. 

    1. Click the "Thank You" button in the toolbar.

    2. The Thank You wizard will slide from the right. Click the "Redirect to Page" button.

    Let us know if you need any help. Thank you.

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    Answered by FHansson on January 26, 2016 at 03:04 AM

     

    Still got problems with tracking. Traffic from adwords and facebook.
    I have talked to Google and they say that the problem seems to be jotform. When people signs forms and redirects to a Thank You Page as you recommend 
    the traffic leaves the webbpage and goes to jotform for a short while (you cant se it) before redirecting to the Thank You Page and the chans to track will be lost.
     
     
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    JotForm Support

    Answered by Mike on January 26, 2016 at 10:42 AM

    We strip javascript code from Thank You Form pages due to security reasons. However, if you have a no script tracking pixel code, you can try to use it on the form Thank You page.

    This have not been tested, but there is an example with AdWords Tracking pixel.

    - Get the tracking pixel image code.

    - Add it to your form Thank You page source.

    If you need any further assistance, please let us know.

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    Answered by FHansson on February 08, 2016 at 07:26 AM

    What do i do if i have tracking with "script pixel" as a facebookpixel?

     

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    JotForm Support

    Answered by Jan on February 08, 2016 at 09:01 AM

    Unfortunately, that won't work because Javascript code are being removed in the Thank You pages. You can just redirect the Thank you page to a custom URL or custom page where the script pixel code is embedded.

    Just to share, we have JotForm Form Analytics that might be helpful for you.

    Thank you.